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Features
- Pattern based appointment book. Book appointments during idle periods in the book.
- View entire book on a single page
- Switch from daily view with all stylists, to weekly, monthly, and yearly per stylist
- Track employee vacation schedules, or split shift schedules
- Attach icons to color codes to services
- Custom color or general purpose notes, easily accessible from the appointment calendar
- Schedule resources such as tanning bed, booth rentals
- Control overbooking on a per stylist setting
- Create reoccurring appointments, weekly, monthly, or custom schedule. You can even book around conflicts automatically.
- Create custom walk-in routing rules based on performance and availability
- No-Show warnings and cancellation notices
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Appointment Finder
- Automated search and find routine to minimize “dead zones” in your calendar
- Complex search routine to match services needed and availability based on multiple employee schedules. Great for spas trying to book several stylists during the course of a visit to the spa.
Resources
- Manage schedule for resources in your shop such as tanning beds, dryers or rooms.
- Book resources with appointments, and bill hourly rates for resources.
Waiting Lists and Walk In Queue
- Manages a walk in queue for first available stylist, or for an individual stylist.
- Create waiting lists for employees, dates, services, or combinations of all three.
Scheduling and Planning
- Define custom scheduling groups and generate calendars to help manage hourly workers.
- Define groups such as shampoo or receptionists, and the system will determine the amount of resources you will need to handle your salon's work load.
- Stylists can be marked out for lunch breaks, or block out periods of time for today or in the future
Cash Register
- Easy to use point of sale cash out process.
- X and Z reports
- Maintain unlimited number of cash drawers
- Automatic ticket number per drawer
- Mark services as pending, to allow customers to come back in later to process them.
- Sell products and services via the Web
- Cash out directly from calendar screen
- Counter sales directly from calendar screen for fast check out
- Sales and staff performance reports
- Manages credit card and cash tips. End of Day reports will tell you how much cash is held in the drawer for tips.
- Allows overpayment of receipt for purposes of tips.
- Look up customer sales and service history from the cash out screen.
- Combine multiple tickets during cash out.
- Manually add new items during cash out, or update currently inventory levels.
- Support for poll displays and digital video recorders
Employee Management
- Password access to sensitive information
- Track hourly, commissioned and salaried employees
- Create commission schedules for products and services
- Employees can create custom service prices and appointment patterns, designed to their work flow.
- Employees can track service patterns for individual clients, to more accurately book appointments in the future. For example, a particular client may take longer for a services based on their style, than the default pattern for the stylist. This helps reduce “dead zones” in the stylist’s appointment book. (future)
- Track payroll and time sheets
- Full employee time clock functions, manages your hourly employees
- Clock in/out status, will automatically route walk in clients to available staff
Customer Tracking
- Maintain demographics on your customers
- Use a digital camera for Before and After pictures. Pictures are stored and attached to each appointment, so you can track services with each picture
- Customer referral tracking
- Customer CRM functions allow you to data mine your customer database, to search for similar services and as well as purchasing patterns.
- Export for mail merge and label printing
- Maintain color formula history and general purpose notes.
- Online mailing service (future)
- Birthday Lists for mailings
Gift cards
- Use pre-printed gift cards, or paper certificates
- cards can hold cash value, or individual products or services
- cards can be located by serial number, or customer lookup
- automatically locates cards assigned to customers during the cash out process
- renewal via the web (future)
Inventory
- maintain inventory based or service location or type of product
- create custom packages and promotional packages
Reports
- Individual stylist cover sheets, shows next days schedule with customer summary
- End of Day individual stylist sales report
Phone Confirmation
- Process phone confirmations from the daily schedule.
- Daily schedule visually shows unconfirmed appointments.
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