Waiting Lists and Queues

The Queue is used to manage walk in customers. You can place a customer into the Queue as a Walk In with a number, Walk In with a Name, or as an existing or newly created customer. Each queue position is given a number, and you can choose to print out a receipt with thier waiting number.

The Queue can be access from the Daily Schedule, and you can select the next person from the queue, and assign the customer to the next available walk in stylist. If you used and existing customer, or created a new customer, thier information will automatically be entered in the new appointment dialog.

To access the Queue, from the Daily Schedule, select Queue from the toolbar at the top. You can enter waiting customers, or view the current queue from this dialog.
The next dialog is used to enter a new customer into the waiting queue. You can select an existing customer using the Find button, or you can just enter a walk in customer. By default, a walk in customer is assumed. For walk ins, you can just enter the persons name if you do not wish to keep a customer record. See Quick Add for an explaination of why you would not want to create a customer record. Next, you can select what this customer is waiting for. If they are waiting for the next available stylist, select First Available. When the daily schedule is open at the current hour, the next person in queue will be selected and you will receive a popup notice to call the queue number. See below for more details. If the customer is waiting for a specific stylist, select the stylist in the pull down. When this stylist is available, the next person in queue for this stylist will be selected. If you would like to print a waiting number receipt, select the "Print waiting ticket" check box. If you have a receipt printer enabled, the number will be printed on the printer, and you can give that to the waiting customer. Note: At the bottom left, you will see a window for waiting queue statistics. Queue depth and estimated waiting times are show.
Once you have entered in the customer, you will be given a queue number. If you have chosen to print the queue number, it will also print on the receipt printer.
If you want to access the Queue, or get the next person in queue, select "Next in Queue" from the Goto menu on the left. You can access the queue in a number of ways, but if you want to manually select the next person in queue, use this option. For additional ways to access the queue, see notes below on Check Out.
When you select "Next in Queue", you will be presented with a dialog about the next person in queue. The next person will be selected, and you will see the queue number wich was printed on the waiting slip, and also the time the customer has been waiting. If you select Yes, the customer information will be used to populate the New Appointment dialog and the next open stylist will be selected. If you select No, nothing will happen and the person will remain in queue. Note: If you need to manually update the queue, select Queue and select View List to manually adjust the queue.